SmartThings Find
How to find a lost Samsung phone
Use SmartThings Find, Google Find Hub where supported, carrier help, device identifiers, and SafeMyPhone safely after a Samsung phone is lost.
Updated July 24, 2026Samsung recovery service and account
SmartThings Find
A Samsung account must already be signed in for SmartThings Find; a Google account is separately required for Google Find Hub.
Open the official SmartThings Find service
Settings to prepare on the phone
Settings > Samsung account > Find My MobileSettings > Security and privacy > Lost device protectionSettings > Google > All services > Find Hub
- Enable Allow this phone to be found and Offline finding before loss.
- Confirm Remote unlock or Lost mode options shown for the model and One UI version.
Use Google Find Hub on Samsung
Go to Google Find Hub on a trusted device and sign in with the Google account already connected to the missing phone. Select the correct device. Available actions can include Play sound, Mark as lost, and Factory reset. Google requires appropriate prior account, device visibility, finding settings, power, and connectivity; an available location can be approximate or old.
Supported functionality
- SmartThings Find can locate, ring, lock, and on supported devices erase.
- Google Find Hub provides a second recovery path on Galaxy phones.
Remote lock and erase instructions
Lock the phone
In SmartThings Find, select the Galaxy device and use Lost mode or Lock when offered; add a safe callback message.
Erase only after considering the tradeoff
Use Erase data only after considering evidence loss. Samsung account verification may be required and erased data cannot be restored from the device.
Offline limitations and important restrictions
SmartThings Find offline finding needs prior opt-in and nearby participating Galaxy devices. Fresh commands still may wait for connectivity.
- One UI labels vary by model, carrier, and region.
- A map position may be approximate or old.
- Removing the Samsung account or disabling finding before loss prevents Samsung recovery.
SIM, carrier, and IMEI actions
Call the carrier through a verified number to suspend or replace the SIM when account codes or unauthorized use are at risk. Ask for a case reference and device-blocking options.
Where to find the IMEI
Find the Samsung IMEI on the original box, receipt, carrier portal, or the device details/settings area of the official finding service when offered. Keep it private and provide it to the carrier or authorities.
SafeMyPhone compatibility on Samsung
SafeMyPhone can run on supported Samsung Android phones only when it was installed and configured before loss, with required permissions, background operation, and connectivity. Manufacturer power controls may delay or stop alerts.
SafeMyPhone does not replace Google or manufacturer recovery services and cannot retroactively configure a missing phone.
Samsung troubleshooting
- Confirm the Galaxy appears in SmartThings Find.
- If only Google lists the phone, use Find Hub and verify the Samsung account separately.
Privacy and personal safety
Use only official account portals on a trusted device. Never publish a recovery key, live location, IMEI, verification code, or lock-screen PIN. Do not confront a suspected thief.
Samsung recovery FAQs
Can I find a Samsung phone when it is offline?
SmartThings Find offline finding needs prior opt-in and nearby participating Galaxy devices. Fresh commands still may wait for connectivity.
Does SafeMyPhone replace SmartThings Find?
No. SafeMyPhone is an additional owner-configured evidence layer. Keep SmartThings Find and other official recovery options enabled when available.
Should I erase my lost Samsung phone immediately?
Erase only after considering backups, sensitive-data risk, evidence, and whether erasure will stop later device finding.
Build your Samsung recovery plan
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